Refund policy

For any help, reach out to us between Monday to Friday, 10:00 am to 5:00 pm on hello@kyootkosmetics.com (Response Time 6-12 Hours) or on WhatsApp {Not a Calling Number} on +91-7607602766 (Response Time 20 Minutes to 1 Hour).

 

(I) RETURN/ REFUND POLICY

At Kyoot Kosmetics, we prioritize the utmost quality and hygiene of our products. Due to the nature of our cosmetics items, we are unable to accept returns for any reasons whatsoever.

We sincerely apologise for any issues that you are facing with your order, and are committed to providing you with a solution on an urgent basis.

If you have any of the following concerns with your delivered Kyoot Order, we have the below-mentioned alternate and effectively more efficient solutions to offer to you:

(A) Issue: I have received Damaged/ Faulty Product(s)

Kyoot’s Solution: Don’t worry, mail us on hello@kyootkosmetics.com or WhatsApp us on +91-7607602766 {Not a Calling Number} within 24 hours of receiving your Order with the following information:

Order Number:

Registered Phone Number:

Issue: I have received __________ in a damaged/ faulty condition.

Attachment: Uncut Unboxing video of your Order. {This is a Mandatory Attachment and adequate notice to film an unboxing video has also been provided on the Shipping Label of each Shipment}

 

(B) Issue: I have received the Wrong Product(s)

Kyoot’s Solution: Don’t worry, mail us on hello@kyootkosmetics.com or WhatsApp us on +91-7607602766 {Not a Calling Number} within 24 hours of receiving your Order with the following information:

Order Number:

Registered Phone Number:

Issue: I have received __________ in my order but I ordered ____________.

Attachment: Uncut Unboxing video of your Order. {This is a Mandatory Attachment and adequate notice to film an unboxing video has also been provided on the Shipping Label of each Shipment}

 

(C) Issue: I have not received the Product(s) I ordered

Kyoot’s Solution: Don’t worry, mail us on hello@kyootkosmetics.com or WhatsApp us on +91-7607602766 {Not a Calling Number} within 24 hours of receiving your Order with the following information:

Order Number:

Registered Phone Number:

Issue: I have not received __________ in my order.

Attachment: Uncut Unboxing video of your Order. {This is a Mandatory Attachment and adequate notice to film an unboxing video has also been provided on the Shipping Label of each Shipment}

NOTE:

1. Please raise a complaint regarding any of the above-mentioned issues within 24 hours of physical delivery of the Order to your address.

2. Please provide us with an original uncut and unedited unboxing video of the Order so that we can admit it as viable evidence and use it to assess the issue. 

   {This is a Mandatory Attachment and adequate notice to film an unboxing video has also been provided on the Shipping Label of each Shipment}

3. Our typical response time to your mail is 6-12 hour(s), but we assure you that at the latest, we shall respond within 18 hours. 

4. We are unable to resolve any of the abovementioned issues via Instagram/ WhatsApp/ Facebook Texts/ DMs. 

5. Once you raise a complaint with us regarding any of the above-mentioned issues, the Kyoot team will issue a No-Cost Replacement (but not a Refund under any circumstances other than inventory shortage) for the Damaged/ Faulty/ Wrong/ Missing product that has been delivered. The same shall be at our discretion, after assessing the media evidence provided to us. 
   

6. The only circumstance under which we may issue a Refund is in the case of Inventory Shortage for the purpose of issuing a Replacement. 
   
   
   

(II) CANCELLATION POLICY

(A) Prepaid Orders

1. Once a prepaid order is placed, we’re unable to cancel it. Our team gets to packing and processing right away.
2. However, if your package hasn’t been shipped yet and you’d like to add any items, we’ll try our best to help—as long as the goodies are in stock.
3. We cannot make changes to remove or swap items from prepaid orders once placed.
4. If you need help checking whether your order has been shipped yet, feel free to DM/email us with your order ID.
5. Once an order is shipped, no edits, swaps, or cancellations are possible.

 

(B) Cash on Delivery Orders

1. COD orders can be cancelled only before they are shipped. Once they’re out the door, we’ve committed the time, cost, and stock to your package and we would love to have you receive it.
2. To cancel your COD order in time, please reach out to us within 2 hours of placing your order, or before dispatch confirmation—whichever is earlier.
3. COD is a limited trust-based option, and repeated misuse may lead to restrictions on the customer account.
4. If a COD order is cancelled after it’s already shipped, or if the package is refused upon delivery, Kyoot reserves the right to:

• • Disable the COD option for that customer in future orders, and/or

  • Add a cancellation fee to the customer’s next order at Kyoot’s discretion. 

NOTE:

1. The only circumstance under which we may issue a Refund is in the case of Inventory Shortage for the purpose of issuing a Replacement.