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Our Communication Policy
For any queries, responses, or assistance, reach out to us between 10:00 AM to 5:00 PM, Monday to Friday on hello@kyootkosmetics.com or on WhatsApp on +91-7607602766.
How We Stay In Touch
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Transactional Updates
Keeping you informed about your journey with us.
What We Send: We send out communication related to orders, freebies, tracking details, and everything else in between to ensure you are fully updated.Assumption of Acceptance: Since order confirmation mails, transaction messages, and tracking updates are not replied to by customers approximately 99.99% of the time, we assume these communications are read and accepted without any flaw if we do not receive a reply. -
Promotions & Support
Connecting you with the best of Kyoot Kosmetics.
Promotions & Offers: Periodic updates regarding new launches, flash sales, and freebie qualifications are sent via Email and WhatsApp.Actionable Requests: For specific cases (like COD verification or address correction), your active response is mandatory to move the process forward.
Communication Guidelines
A clear breakdown of how our communication flow is structured and governed.
| Scenario | Governing Policy & Action |
|---|---|
| Order & Tracking Updates | Sent automatically upon purchase, dispatch, and delivery. Assumed to be completely accurate, read, and accepted unless the customer actively replies to dispute or correct the information. |
| Incomplete / Invalid Addresses | If our system flags an address issue, we will communicate via WhatsApp or Email. Failure to respond within 24-48 hours may result in order auto-cancellation to prevent shipping losses. |
| Customer Support Queries | When you reach out to us via our official channels, we strive to acknowledge and resolve your query within 24 to 48 business hours (excluding weekends and public holidays). |
| Opting Out / Unsubscribing | You reserve the right to opt out of marketing and promotional communications at any time by clicking "Unsubscribe" in our emails or replying "STOP" on our WhatsApp broadcasts. |
