NO
RETURNS
RETURNS
Our Return Policy
At Kyoot Kosmetics, we are unable to accept returns due to the hygienic nature of our products.
However, we are committed to solving any issues with your order quickly and efficiently!
Need Help?
Reach out to us (Monday to Friday; 9:00 AM to 5:00 PM) :
Found a Problem? Here's What To Do.
1
Identify the Issue
Is your product:
- Damaged / Faulty?
- Wrong?
- Missing?
2
Take These 2 Steps Immediately
Step A: Record Your Unboxing Video
Create an original, uncut, unedited video of you opening your package. This is mandatory for us to process your claim.
Step B: Contact Us Within 24 Hours
Email or WhatsApp us with the following:
- Order Number
- Registered Phone Number
- Details of the Issue
- Your unboxing video attached
3
Our Solution
After reviewing your evidence, we will send you a **no-cost replacement** for the faulty item.
A refund will **only** be issued if the item is out of stock and we cannot offer a replacement.
Important Notes:
- Complaints must be filed within **24 hours** of delivery.
- We cannot resolve issues via social media DMs (Instagram/Facebook).
